** We offer FREE POSTAGE for all orders over AU$100.00 (Australia Only) **
What Are Your Postage & Handling Rates and Postage Options?
Please note we ship Worldwide, for our International Customers, please contact us before ordering to obtain a shipping cost estimate
- Fully tracked Shipping within Australia – $8.50 (eParcel)
- Local Pickup – if you live close by, you are most welcome to pickup your order – we are located in Joondanna, Western Australia.
- New Zealand Post – flat rate $20 (if actual costs are less we will refund your PayPal account)
- International Shipping estimates will be given at time of order, but can greatly vary based on the size and weight of the items you are ordering, please contact us CLICK HERE to confirm actual costs should you have any questions.
- Postage to the East Coast of Australia usually takes 5-7 working days and postage within WA is usually 1-5 working days depending on your location.
- New Zealand and International Order shipping timeframes will vary based on the shipping option you choose, your location and will be affected by seasonal peak periods.
eParcel (Australia Post)
- All parcels (within Australia) are sent via Australia Post’s eParcel system, which means you can track your parcel from dispatch to your front door
- As per Australia Post terms, all our parcels will be left in a safe place at your residence. Australia Post will take a photograph of the location the parcel has been delivered to. Should you prefer a signature on delivery – please state “SIGNATURE REQUIRED” in the comments box during the checkout procedure.
- Parcels are posted every week day – Monday to Friday.
- Please CHECK YOUR POSTAL ADDRESS during the checkout procedure. Should your parcel be sent to an incorrect address which is no fault of Anna’s staff, you will be charged a $10.00 return fee, along with re-postage expenses. Note: PayPal require your requested shipping address and account address to be the same.
- All items are packed carefully to ensure they arrive to you in perfect condition. The majority of our orders ship in strong / sturdy pizza boxes.
- Our customers are important to us and we pride ourselves on providing excellent service and turnaround time. Your order will be processed and dispatched within 24 hours of placement of order. If for some reason you are unhappy with your purchase please contact us so that we can discuss alternative arrangements. All items are brand new and packed carefully, if for some reason there is damage during transport please also contact us to arrange a return and replacement product.
Changing Email Addresses
- If your email address has changed, please log in (using your old email address), click on My Account and then update email addresses. Please do not create a new account. If you do create a new account and you are already a previously registered customer you are NOT entitled to re-use your first order discount. Any customer found to be entering new email addresses, simply to use the first order discount will be banned from the website.
- Only one account per street / PO Box address is allowed. Only persons over the age of 16 may register for an account.